FAQ
Common Questions
Answers to what people usually ask before their first session — fees, cancellations, confidentiality and how online sessions work. Anything else, just get in touch.
How do sessions work?
All sessions are currently held online over Zoom. When you book, you’ll receive a confirmation email with your private Zoom link — just click it at your appointment time. Sessions are available in English and Farsi (فارسی).
What happens in the free consultation?
The free 30-minute consultation is a relaxed conversation to get to know each other. You can share what brings you to therapy, ask anything you like, and get a feel for whether we’re a good fit — there’s no obligation to continue.
What are your fees?
Individual and parenting sessions (50 minutes) are $150. Couples sessions (80 minutes) and family sessions (90 minutes) are $200. The initial consultation is free.
How do I pay, and can I claim it through insurance?
Payment is by e-transfer. A receipt is provided after each session, which you can submit to your insurance provider if your extended health plan covers counselling with a Registered Professional Counsellor — check your plan’s coverage details.
What is your cancellation policy?
Life happens — you can reschedule or cancel free of charge with at least 24 hours notice. Cancellations within 24 hours of the session carry a $50 fee, and same-day cancellations or missed sessions are charged the full session fee.
Is what I share confidential?
Yes. What you share in session stays between us, within the limits required by law (such as risk of serious harm to yourself or others, or a court order). Confidentiality and its limits are explained fully before we begin working together.
Do you offer in-person sessions?
Sessions are currently online only. In-person sessions are planned for the future — if you’d prefer in-person, feel free to reach out and I’ll let you know when it becomes available.
Still have questions?
Book a free 30-minute consultation, or reach out with anything else.